Go to Sales, then Online orders. Orders to send are listed first.
- Open an order to see what's in it, where it's going, and any note.
- Mark it packed, shipped or ready for pickup, and done. Customers are emailed when it's on its way or ready to pick up.
- Print a packing slip to put in the box.
- Refund any amount, or everything paid.
- Cancel an order that hasn't gone out: everything paid is refunded, a gift card's part goes back onto the gift card, and the items go back into stock.
- Returns: to accept returns, go to Sales, then Online store settings, tick I accept returns, and set Within how many days of getting it. Customers can then choose Request a return on their order page within that many days. You see the request on the order (and on Home), and approve or decline it, with a note if you like; they're emailed your answer. When something comes back, record how many of each, whether each goes back into stock, and how much to refund. You can also record a return yourself without a request.
Customers get an email when they order, with a private link to their order: what's in it, where it stands, downloads, and tracking. Your emails to customers come in your business's name, and their replies go to your email.