With payments on, each service can ask for something when people book: nothing, a deposit of a set amount, a deposit of a percentage, or the full price. Set it in Schedule, then Services, rooms, and classes, or by conversation in Payouts and payment settings.
- People pay on Stripe's secure page as they book, and their time is held while they pay.
- If they cancel in time (within your change-or-cancel window), it's refunded in full. If they cancel later, you keep it.
- If you cancel a booking, it's refunded in full automatically, unless you choose to keep it.
- You can refund any amount yourself, anytime, from the booking.
- Your booking policy page says how deposits work.